help desk

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Serve as the first point of contact with employees who need technical assistance via the phone, email, or in-person. Perform troubleshooting using different diagnosis techniques, resolve technical hardware and/or software issues and maintain IT inventory. Provide quick resolution and excellent customer service. Redirect unresolved issues to the next level of support personnel. Keep a record of problems and their resolution. Provide feedback on processes, make recommendations on areas to improve and suggest improvements to support procedures. Maintain technical documentation and service catalogue on the installation of software, configuration of hardware, and problem troubleshooting.