IT Support Officer

Provide first and second-line support for hardware, software, and networking issues via phone, email, or in person.  Monitor and maintain computer systems and networks; perform routine software updates, patches, and security checks to ensure system integrity.  Manage user accounts, permissions, and access rights (AD/O365), including the full onboarding process for new hires with necessary hardware and software.  Diagnose and resolve complex issues with desktops, laptops, printers, mobile devices, and other peripherals. Support the maintenance of server systems, cloud environments (Office 365, Azure), and ensuring stable network connectivity.  Maintain accurate records of IT issues (Ticketing system), solutions, and a detailed inventory of IT assets and software licenses.  Provide basic training and guidance to non-technical staff on using IT tools, best security practices, and applications.  Adhere to all HSE policies.