Operations & Inside Sales Manager

Arab Flex — Egypt's leading sports nutrition brand since 2006 — is hiring an Operations & Inside Sales Manager to run our office operations and drive inside sales. About Arab Flex: We're an established Egyptian sports nutrition brand with thousands of customers nationwide. We operate through our e-commerce website (arab-flex.com), WhatsApp/Telegram Smart Bot, and the upcoming ArabFlex PRO platform for gym management. The Role: You will be responsible for managing daily operations and ensuring every customer receives a professional experience from inquiry to delivery. Key Responsibilities: Inside Sales Management (40%):  Monitor and process incoming orders from Smart Bot (WhatsApp/Telegram), website, and phone  Contact customers before order confirmation for verification and upsell  Follow up on abandoned carts on the website  Execute Win-Back campaigns targeting inactive customers  Manage subscription orders for ArabFlex PRO platform from gyms Customer Service (20%):  Respond to customer inquiries and complaints across all channels within 30 minutes  Coordinate delivery with the warehouse team  Follow up with customers post-delivery to ensure satisfaction  Manage customer database on WooCommerce Office Operations (20%):  Track inventory and alert before stock-outs  Organize customer files, orders, and documentation Communicate with suppliers and central warehouse  Prepare daily and weekly reports for management Marketing Support (10%):  Review daily content before publishing on Facebook & Instagram  Monitor performance marketing campaigns (with our freelancer)  Schedule and coordinate content calendar Future Expansion Prep (10%):  Document all operations into clear SOPs  Build a database of 200+ gyms in Greater Cairo  Establish initial relationships with gym owners and trainers via phone Compensation Structure:  Month 1 (Probation): EGP 7,500  Month 2: EGP 8,500  Month 3: EGP 9,500  Month 4+ (Permanent): EGP 10,000 base + Uncapped Commission Working Hours: 11 AM – 9 PM | 6 days/week (Friday off) Location: Al Haram, Giza Why Join Us:  Stable, established company with 20 years in the market  Modern tech stack (WooCommerce, Smart Bot, Cloudinary, etc.)  Direct mentorship from the founder (25+ years industry experience)  Uncapped commission with transparent target system  Real opportunity to grow as the company expands