Patient Services Team Leader

Supervise daily operations of reception, outpatient clinics, admissions, and medical approvals Lead and support front desk and patient service staff Ensure a smooth patient flow and minimize waiting times Monitor appointment scheduling and patient registration processes Follow up on medical approvals and insurance coordination Handle patient inquiries, complaints, and escalations professionally Coordinate with medical, nursing, and finance teams to ensure seamless service Train, guide, and evaluate team performance Prepare daily/weekly reports on operations and performance Ensure compliance with hospital policies and patient service standards