Senior Sales Support Specialist

Job Purpose To provide advanced support to the sales team by ensuring smooth sales operations, improving customer experience, and accelerating deal closure through coordination, analysis, and follow-up. Key Responsibilities 1. Sales Operations Support Prepare, review, and manage quotations and contracts. Handle sales orders from initiation to delivery. Coordinate with internal departments (warehouse, finance, logistics). Ensure product availability and timely delivery. 2. Customer Data Management Maintain and update customer records in CRM systems. Monitor customer accounts and follow up on inquiries. Handle customer complaints and ensure timely resolution. 3. Reporting & Analysis Prepare regular sales performance reports. Analyze sales data and provide actionable insights. Track sales targets and identify gaps or opportunities. 4. Sales Team Support Assist the sales team with presentations and client meetings. Support onboarding and training of new team members. Ensure alignment with sales strategies and processes. 5. Process Improvement Identify opportunities to improve sales processes. Implement best practices to increase efficiency and reduce errors.