Service Advisor

Customer Reception: Welcome customers professionally, actively listen to their concerns, and thoroughly understand the issues or symptoms they are experiencing. Initial Inspection & Diagnosis: Conduct a visual and preliminary inspection of the asset (e.g., vehicle, equipment, or device), documenting its current condition and any pre-existing scratches or damage before intake. Job Card Creation: Open and log detailed job orders on the company’s ERP system, ensuring clear, accurate, and comprehensive documentation of customer complaints for the technicians. Cost & Time Estimation: Provide customers with initial estimates regarding repair costs, required spare parts, and the expected time of completion, obtaining their official authorization before proceeding. Workshop Coordination: Transfer job orders to the workshop team, brief the technicians on complex issues, and track the progress of ongoing maintenance. Proactive Communication: Inform customers immediately if any additional faults are discovered during the technical teardown, providing updated cost estimates and securing approvals before initiating further repairs. Quality Control Check: Verify that all requested repairs have been successfully completed and perform a final quality check or test before releasing the asset to the customer. Delivery & Invoicing: Explain the final invoice to the customer, detail the specific parts replaced and services performed, and offer technical advice to prevent future issues.