Software Customer Support Specialist

Landmarks consulting solutions CO

Maadi, Cairo, Egypt

Accounting / Finance Confidential 23 days ago

Experience الخبرة

3 To 5 Years

Career Level المستوى

Experienced (Non-Manager)

Education التعليم

Bachelor's Degree

Salary الراتب

Confidential

Skills Required المهارات المطلوبة

Customer Service/Support IT/Software Development Engineering - Telecom/Technology • Troubleshooting • Software Maintenance • System Configuration • Database Management • Technical Support • Incident Management • Network Protocols • CRM Software (e.g. Salesforce) • Remote Support Software • Customer Service • Communication Skills • Problem-Solving • Time Management Customer service orientation Software installation and configuration Communication and interpersonal skills Time management and organization Documentation and reporting

Job Description الوصف الوظيفي

Managing customer accounts and continuously monitoring their needs Entering and updating the menu (products, prices, options) Tracking orders within the system and ensuring their correct transfer between cases Monitoring system performance and identifying any operational problems early Providing customer support and resolving technical issues quickly and professionally Training cashiers and management on using the system Onboarding new customers and connecting them to the system Monitoring system settings (branches, working hours, notifications) Testing any new updates before implementing them for customers Escalating technical issues to the relevant team and following up on their resolution Contributing to improving the user experience and suggesting system improvements

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Job Overview

Category Accounting / Finance

Location Maadi, Cairo, Egypt

Experience 3 To 5 Years

Level Experienced (Non-Manager)

Education Bachelor's Degree

Posted 23 days ago

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