Serve as the first point of contact for end-users reporting technical issues via phone, email, or ticketing system. Log, categorize, prioritize, and track all support requests accurately  Resolve basic hardware, software and network issues or escalate to senior team members Set up and configure workstations, laptops, printers, and peripherals for new and existing employees. Install, update, and troubleshoot approved software and operating systems Assist in maintaining hardware asset inventory.Reset passwords and manage user accounts in Active Directory or other identity management systems following security policies. Assist users with basic network connectivity issues (Wi-Fi, VPN, LAN). Escalate complex network problems to senior team members.