We're looking for a hands-on IT support specialist to keep our team running smoothly -- from onboarding new hires to resolving day-to-day technical issues. If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.   What you'll be doing Receive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines. Diagnose and fix hardware and software issues on laptops and peripherals. Prepare workstations for new employees -- device setup, account provisioning, and corporate software installation. Maintain asset records and document solutions in the knowledge base. Communicate with users in English, both written and verbal. Escalate complex incidents to L3 with thorough documentation when needed. What We Offer Opportunity to work on large-scale, impactful projects Clear career growth path within a team with 27+ years of experience Professional, friendly, and supportive team environment EST time zone schedule with paid overtime when applicable (up to 12 hours per shift) Modern office in the Smart Village district. Flexible and transparent compensation review system Overtime compensation options Private medical insurance after completing the probation period Payments in USD