Developing and executing e-commerce strategies to drive online sales and enhance the customer experience. Implementing digital marketing initiatives, such as SEO, SEM, email marketing, and social media, to drive traffic and sales. Monitor customer service levels, handling escalated queries, and ensuring fast resolution to maintain high ratings. Analyze key metrics (conversion rates, sales data, traffic) to report performance to management and improve efficiency. Oversee the entire order-to-delivery process, ensuring accurate inventory management and prompt dispatch of orders. Supervise, train, and schedule e-commerce staff and delivery riders, ensuring compliance with safety and company standards. Manage product listings, website updates, and content to ensure optimal user experience and searchability on marketplaces Execute promotional plans and digital marketing efforts, ensuring inventory supports online campaigns