Coordinate and implement customer-based initiatives that will impact the perception of Innovinity in a positive manner. Receive calls and make appointments and record them on system and app. Develop and foster relationships with internal and external customers that will enhance services. Develop and implement plans for delivery of services via Call Center, Website, and face to face. Conduct internal and public surveys to determine customer satisfaction and strategic direction. Implement technology where appropriate to enhance service delivery and accountability. Develop and maintain a strategic plan for continued improvement of customer service. Develop and implement procedures to ensure the efficient operation of the Call Center. Supervise and schedule staff to ensure the delivery of superior customer service. Prepare call statistics, orders closed, orders open, and other reports to encourage accountability and customer service. Forward upselling and cross-selling opportunities to the sales team