Serve as the lead point of contact for all customer account management matters ● Build and maintain strong, long-lasting client relationships ● Negotiate contracts and close agreements to maximize profits ● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors ● Ensure the timely and successful delivery of our solutions according to customer needs and objectives ● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders ● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas ● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) ● Prepare reports on account status ● Collaborate with sales team to identify and grow opportunities within territory ● Assist with challenging client requests or issue escalations as needed