Lead and supervise a team to ensure the achievement of departmental goals and performance targets. Monitor daily operations and ensure tasks are completed efficiently and accurately. Provide coaching, guidance, and support to team members to improve performance and productivity. Conduct regular performance evaluations and provide constructive feedback. Manage employee attendance, scheduling, and workload distribution. Ensure compliance with company policies, procedures, and quality standards. Address and resolve employee concerns and operational issues in a timely manner. Prepare and maintain performance reports and operational records. Collaborate with other departments to improve workflows and service delivery. Support recruitment, onboarding, and training activities when required. Foster a positive, professional, and results-driven work environment.