Senior Quality Assurance & Trainer
Cairo, Egypt
Experience الخبرة
3 To 5 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Not Specified
Salary الراتب
Confidential
Skills Required المهارات المطلوبة
Logistics/Supply Chain
Quality
Training/Instructor
Quality Assurance
Quality Control
Analysis
Training
Customer Support
Logistics
Problem Solving
Root Cause Analysis
Arbitration
Monitoring
Coaching
Microsoft Excel
Job Description الوصف الوظيفي
Quality Auditing: Monitor and evaluate a daily sample of CS interactions (Calls, Tickets, Chat) to ensure adherence to quality standards.
System Integrity: Verify shipment records and agent updates on our Logistics Management Systems to ensure data accuracy.
Error Tracking: Identify operational errors (Fatal vs. Non-Fatal) and provide objective feedback to Team Leaders.
Reporting: Assist in creating weekly quality reports using Excel.
Training Lifecycle: Conduct induction for new hires and deliver refresher/up-skilling sessions for current staff.
LMS Management: Manage the Learning Management System by uploading materials and creating automated exams/quizzes.
Reporting: Track training progress and assessment scores.
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Job Overview
CategoryProject / Program / Management
LocationCairo, Egypt
Experience3 To 5 Years
Career LevelExperienced (Non-Manager)
EducationNot Specified
Posted5 days ago
