Technical Support Agent
Sheikh Zayed, Giza, Egypt
Experience الخبرة
3 To 5 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
10000 To 12000 EGP Per Month
Skills Required المهارات المطلوبة
Customer Service/Support
IT/Software Development
Engineering - Telecom/Technology
Electronics
Networking
technical
WAN
Microsoft Office
English
LAN
Technical Support
Customer Support
Customer Service
Customer Care
Communication
Job Description الوصف الوظيفي
Job Summary
The Technical Support Agent will be responsible for providing both remote and on-site support & installation for hardware and software issues.
Help Desk Duties
- Respond to technical support requests via phone, email, or ticketing system.
- Troubleshoot hardware, software, and networking issues remotely.
- Log and track issues, ensuring timely resolution and customer satisfaction.
Field Service Duties
- Perform on-site installation, repair, and maintenance of equipment (e.g., loss prevention systems, security gates, footfall counters).
- Coordinate with store managers or client representatives for site access, service visits and operational needs to ensure minimal disruption to their operations.
- Document all field service activities and maintain service logs.
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Job Overview
CategoryBusiness / Development
LocationSheikh Zayed, Giza, Egypt
Experience3 To 5 Years
Career LevelExperienced (Non-Manager)
EducationBachelor's Degree
Posted6 days ago
