Application Support Engineer "Outsource"

Job Purpose The Application Support Engineer is responsible for ensuring the high availability, stability, and optimal performance of Vodafone’s enterprise software applications, internal web services, and client-facing platforms. This role involves proactively monitoring production environments, investigating and diagnosing Level 2 system alerts, resolving application bugs, and automating routine operational tasks. The ideal candidate blends an engineering mindset with strong database querying and basic infrastructure management skills.   Key Responsibilities Act as the secondary technical checkpoint for software malfunctions, analyzing system errors, tracking down bugs in source code (.Net/C# or Python), and resolving configuration or integration issues. Use APM and observability platforms (e.g., Dynatrace) to proactively monitor backend server health, memory leaks, and API endpoints, ensuring application availability conforms to SLAs. Write and execute complex SQL queries and stored procedures to investigate data discrepancies, resolve system deadlocks, or apply data-fix scripts safely in production and staging environments. Support, maintain, and test connections between client applications, REST/SOAP web services, and third-party vendor APIs, handling cryptographic or licensing handshake errors where necessary. Support the application lifecycle by assisting infrastructure teams in deploying containerized patches using Docker and maintaining application dependencies across staging environments. Identify repetitive manual support procedures and build automated solutions using scripting languages (Python, PowerShell, or Bash) to extract logs, parse data, or handle system cleanups. Document system architectural changes, continuous support instructions, and create troubleshooting runbooks to assist L1 service desks and streamline future problem-solving.