Call Center Agent (B1+ English Level)
Etisalat Egypt
Maadi, Cairo, Egypt
Experience الخبرة
0 To 2 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
12500 To 15000 EGP Per Month, Referral Program (2K EGP) Bonus Program (2K EGP)
Skills Required
المهارات المطلوبة
Customer Service/Support
Customer Service
Customer Support
Customer Care
Customer Relations
Customer Satisfaction
Customer Retention
Customer Service Management
Customer Experience
Customer Survey
Customer
Call Center
Call Center Agent
Technical Support
Call Center Advisor
Customer service Representative
Customer Service Agent
English
English Speakers
English Account
English Training
English Teaching
English Instructing
English Literature
English Education
Business English
Excellent English speakers
B2 English
Fluent English speakers
Inbound Calls
Job Description
الوصف الوظيفي
e& CX Solutions is hiring Excellent English speakers to be a Call Center Agents responsible for handling customers through Inbound calls.
Answer incoming customer calls in a professional and timely manner
Handle customer inquiries related to products, services, billing, and technical support
Resolve complaints and provide appropriate solutions within company guidelines
Record customer interactions and update system data accurately
Escalate complex issues to higher-level support when necessary
Meet performance targets such as call quality, handling time, and customer satisfaction
Follow communication scripts and company policies
Maintain a positive and helpful attitude at all times
Job Benefits:
Salary up to 15,000 L.E Net
Social and medical insurance
Salary annual increase
Chance for promoted after 6 months
Career path (insource)
Location: Maadi & Mohandesen (No transportation provided)
Job Overview
Category
Project / Program / Management
Location
Maadi, Cairo, Egypt
Experience
0 To 2 Years
Level
Entry Level (Junior Level / Fresh Grad)
Education
Bachelor's Degree
Posted
2 days ago
