Call Center Agent English Account (B1+ English)
Etisalat Egypt
Maadi, Cairo, Egypt
Experience الخبرة
0 To 1 Year
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
10000 To 13500 EGP Per Month, Referral Program Up To 2K Top Achievers Bonus(Up To 3,000 EGP)
Skills Required
المهارات المطلوبة
Customer Service/Support
Customer Service
Customer Support
Customer Care
Customer Relations
Custom Clearance
Customer Satisfaction
Customer Retention
Customer Service Management
Customs Clearance
B2B
Company Branding
English Instructing
Public Speaking
Business English
English Language (B2 Level)
Problem Solving
Account Management
Business Communication
Teamwork
Attention to Detail
Material Handling
Microsoft Excel
Etisalat
eand
Maadi
Fresh
English Literature
Inbound Calls
Cold Calling
Microsoft Office Package
Job Description
الوصف الوظيفي
e& Cx solutions is hiring now customer service agents for SMB account.
Answer incoming customer calls in a professional and timely manner
Handle customer inquiries related to products, services, billing, and technical support
Resolve complaints and provide appropriate solutions within company guidelines
Record customer interactions and update system data accurately
Escalate complex issues to higher-level support when necessary
Meet performance targets such as call quality, handling time, and customer satisfaction
Follow communication scripts and company policies
Maintain a positive and helpful attitude at all times
Salary & Benefits:
13,500+ EGP/month (net & allowances included)
Fully paid training
Free VPN line (Business plan – 1,000 EGP/month)
Medical & Social Insurance
Working Conditions:
8 working hours + 1-hour break
5 working days / 2 rotational days off
Females: latest shift ends at 10 PM
Work Location:
Maadi, Cairo
Transportation not provided
Job Overview
Category
Quality
Location
Maadi, Cairo, Egypt
Experience
0 To 1 Year
Level
Entry Level (Junior Level / Fresh Grad)
Education
Bachelor's Degree
Posted
10 days ago
