Call Center Agent for English Account ( B1+ English Speakers )
Etisalat Egypt
Maadi, Cairo, Egypt
Experience الخبرة
Not Specified
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential, Unlimited Commissions COLA (Cost Of Life Allowances) 15% Increases Fully Paid Training Social And Medical Insurance Free VPN Line
Skills Required
المهارات المطلوبة
Customer Service/Support
Call Center
Customer Care
Customer Service
Customer Support
English
Customer Relations
Custom Clearance
Customs Clearance
Customer Satisfaction
Customer Retention
Customer Operations Performance Centre
Customer Service Management
English Teaching
English Training
English Education
English Instructing
English Literature
Business English
Teaching English as a Foreign Language
English Translation
Support Services
Client Support
Business Administration
Business Development
International Business Development
Retail Business
Business Analytics
Business Plans
Commerce
Communication
Mass Communication
Sales
Computer Skills
skills
Job Description
الوصف الوظيفي
Answer incoming customer calls in a professional and timely manner
Handle customer inquiries related to products, services, billing, and technical support
Resolve complaints and provide appropriate solutions within company guidelines
Record customer interactions and update system data accurately
Escalate complex issues to higher-level support when necessary
Meet performance targets such as call quality, handling time, and customer satisfaction
Follow communication scripts and company policies
Maintain a positive and helpful attitude at all times
Job Overview
Category
Business / Development
Location
Maadi, Cairo, Egypt
Experience
Not Specified
Level
Entry Level (Junior Level / Fresh Grad)
Education
Bachelor's Degree
Posted
3 days ago
