Communications Specialist

Role Overview   The Communications Specialist serves as the primary point of contact between Seven and its clients. The role is responsible for ensuring that every interaction with prospective students, current students, and parents is handled professionally, accurately, and promptly. The Communications Specialist manages inquiries, guides clients through the onboarding process, coordinates requests with internal departments, and supports the execution of Seven’s client experience strategy. The role plays a critical part in maintaining Seven’s reputation for professionalism, reliability, and exceptional service.   Key Responsibilities   Client Communications Respond to inquiries received through WhatsApp, phone calls, email, social media, and other communication channels. Provide accurate information regarding programs, schedules, fees, policies, and enrollment procedures. Ensure all communications are professional, clear, timely, and aligned with Seven’s standards. Maintain organized records of all client interactions.   Enrollment & Onboarding Guide prospective students and parents through the enrollment process. Collect required information and documentation. Assist clients with registration, placement procedures, scheduling, and program selection. Ensure new clients receive a smooth and welcoming onboarding experience.   Client Support Handle routine client requests and inquiries. Coordinate with the Academics and Operations departments to resolve client issues efficiently. Follow up on outstanding requests to ensure completion. Escalate complex situations to the Client Experience Lead when necessary.   Lead-to-Conversion Support Engage with prospective clients and assist them throughout the decision-making process. Follow up with interested students and parents. Support efforts to improve lead-to-conversion performance. Maintain accurate records of lead status and communication history.   Administrative Responsibilities Maintain accurate client records and databases. Track inquiries, enrollments, and communication activities. Prepare reports and summaries as requested by management. Ensure all client information is handled confidentially and accurately.   Performance Expectations   The Communications Specialist is expected to: Respond quickly and professionally to all client inquiries. Deliver an exceptional onboarding experience. Maintain high standards of accuracy and professionalism. Support the achievement of departmental Lead-to-Conversion objectives. Contribute to client satisfaction and retention through excellent service. Represent Seven’s values and standards in every interaction.