English Customer Care (B1+)

We are hiring B1+ English speakers to be a customer service representatives responsible for handling customers through inbound calls.   Answer incoming customer calls in a professional and timely manner Handle customer inquiries related to products, services, billing, and technical support Resolve complaints and provide appropriate solutions within company guidelines Record customer interactions and update system data accurately Escalate complex issues to higher-level support when necessary Meet performance targets such as call quality, handling time, and customer satisfaction Follow communication scripts and company policies Maintain a positive and helpful attitude at all times Job Benefits:   Annual salary increase Social and medical insurance Free VPN line Chance for promoted after 6 months   Location: Maadi (No transportation provided)