Experienced Call Center Agent - Travel & Tourism
Confidential
Mohandessin, Giza, Egypt
Experience الخبرة
3 To 7 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required
المهارات المطلوبة
Tourism/Travel
Call Center
Customer Service
Customer Support
Tourism
Sales
Travel
Galileo
Amadeus
GDS
Call Center Operations
Problem Solving
Communication Skills
Travel Industry Knowledge
Sabre GDS
Aviation
Hotel Booking
Airline Ticketing
Booking
Sabre
Job Description
الوصف الوظيفي
Handle booking requests via email, phone and whatsapp in a timely and professional manner.
Manage airline and hotel bookings through B2B platforms and GDS systems (e.g. Amadeus)
issue & reissue, and cancel flight tickets inline with airline policies.
process hotel reservations, amendments, and cancellations.
Monitor booking queues and ensure all requests are actioned within the agreed response time.
Handle schedule changes, refunds and operational disruptions
Coordinate with airlines, hotels and suppliers to secure the best options
Ensure compliance with fare rules, policies and company procedures
Maintain accurate records and update booking systems accordingly
Professional communication skills
Job Overview
Category
Customer / Service
Location
Mohandessin, Giza, Egypt
Experience
3 To 7 Years
Level
Experienced (Non-Manager)
Education
Bachelor's Degree
Posted
1 month ago
