IT Help Desk Specialist
PRE Group
New Cairo, Cairo, Egypt
Experience الخبرة
3 To 7 Years
Career Level المستوى
Experienced (Non-Manager)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required
المهارات المطلوبة
IT/Software Development
Engineering - Telecom/Technology
Technical troubleshooting
Windows and Mac OS support
Ticketing systems
Remote desktop support
Hardware and software installation
Network fundamentals
Active Directory
Time management
Communication
Hardware troubleshooting (PCs
laptops
printers)
Antivirus and security tools
Job Description
الوصف الوظيفي
We are looking for a qualified IT Help Desk Specialist to provide technical support and assistance to our employees. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring smooth daily IT operations, and delivering prompt technical support.
Key Responsibilities:
Provide first-line technical support for hardware, software, and network issues.
Install, configure, and maintain computers, printers, and other IT equipment.
Troubleshoot system and network problems and diagnose technical faults.
Respond to IT support requests in a timely and professional manner.
Maintain IT documentation, inventory, and user guides.
Escalate complex issues to the IT Manager when necessary.
Ensure data security and backup procedures are followed.
Job Overview
Category
R&D / Science
Location
New Cairo, Cairo, Egypt
Experience
3 To 7 Years
Level
Experienced (Non-Manager)
Education
Bachelor's Degree
Posted
9 hours ago
