Monitor live platforms, campaigns, or systems to ensure optimal performance and uptime
Execute real-time updates, configurations, and operational tasks
Analyze user behavior and performance metrics to identify opportunities for optimization
Detect, troubleshoot, and resolve live issues in a timely and efficient manner
Coordinate with cross-functional teams (Product, Tech, Marketing, Customer Support)
Support the planning and execution of live campaigns, promotions, or in-app events
Track and report on key performance indicators (KPIs) and operational metrics
Maintain accurate logs of activities, incidents, and resolutions
Continuously improve LiveOps processes, workflows, and tools