Quality Assurance

The main purpose of the Quality Assurance Officer role is to ensure the implementation, monitoring, and continuous enforcement of Good Distribution Practice (GDP), ISO, and quality standards across warehouse operations. The role safeguards product integrity, maintains full traceability, ensures compliance during receiving, storage, printing, and dispatch operations, manages deviations and CAPA execution, supports audits, and contributes to continuous improvement to maintain regulatory compliance, protect patient safety, and sustain customer trust. 1. Quality Oversight for Receiving, Storage & Warehouse Operations • Oversee pharmaceutical and para-pharmaceutical receiving operations by reviewing shipment documents, seals, vehicle temperature, and data loggers to ensure compliant intake and early deviation detection. • Verify product physical integrity, pallet configuration, quantities, and labeling to ensure correctness and prevent quality risk. • Segregate and document damaged or non-conforming products to maintain product safety and accuracy. • Monitor warehouse temperature and environmental controls periodically to ensure storage compliance and product stability. • Conduct periodic inventory verification and near-expiry reviews to ensure stock accuracy and prevent losses. • Support warehouse qualification activities including thermal studies to confirm suitability of storage areas. • Conduct internal audits and support supplier evaluations to reinforce QMS governance. • Review change control requests and maintenance activities to prevent operational or quality risk. • Prepare accurate QA reports and ensure adherence to QHSE standards to maintain compliance visibility and operational safety. 2. Quality Control for Printing Operations & Product Traceability • Supervise pharmaceutical printing activities ensuring validated machines, correct requests, and controlled workflow to maintain quality compliance. • Monitor and record printing room temperature during operations to ensure controlled environmental conditions. • Verify printed product details and message accuracy to ensure full traceability and prevent labeling errors. • Approve printed products only after full compliance verification to secure product integrity and regulatory adherence. 3. Quality Verification, Release & Compliance During Dispatch • Be present during dispatch and loading activities to ensure compliant execution. • Inspect delivery vehicles for suitability, cleanliness, and temperature conditions to maintain product quality during transport. • Verify batch, product, quantity, and FEFO application to ensure distribution accuracy. • Approve dispatch only after confirming full compliance to prevent rejected shipments and customer dissatisfaction. 4. Deviation Management, CAPA & Quality Incident Handling • Record deviations and non-conformities in the QMS to ensure full visibility and traceability. • Conduct root cause analysis for deviations and incidents to identify true causes. • Develop, implement, and follow up CAPAs to eliminate recurrence and improve performance. 5. Training, Audits & Continuous Improvement • Conduct GDP, quality, and safety training for warehouse teams to strengthen compliance readiness. • Identify competency and process gaps to target improvement needs. • Support internal audits and certification activities to maintain regulatory readiness. • Track and report training effectiveness and improvement outcomes to sustain continuous development.