Reconciliation & Settlement Officer

Key Roles and Responsibilities: • Perform daily reconciliations between internal systems and external entities such as banks, payment processors, and telecom operators. • Identify and investigate discrepancies and unmatched transactions and follow up to ensure timely resolution. • Prepare regular reconciliation and settlement reports (daily/weekly/monthly) for internal review. • Support monitoring of revenue streams to ensure completeness and accuracy. • Assist in identifying revenue leakages and operational issues and escalate when needed. • Coordinate with relevant teams (Finance, Technology, Operations) to resolve reconciliation differences. • Support the preparation of data and documentation required for audit purposes.   Additional Operational Tasks: • Handle disputed transactions and follow up with concerned parties. • Assist in managing banking transactions related to payment channels. • Follow up on fund transfers and settlements with the Finance team. • Receive and track transaction-related issues and escalate them accordingly. • Maintain proper communication with internal teams to ensure timely resolution of operational issues.