Customer Service Specialist – Maintenance Support
Capital Office Furniture
Nasr City, Cairo, Egypt
Experience الخبرة
1 To 3 Years
Career Level المستوى
Entry Level (Junior Level / Fresh Grad)
Education التعليم
Bachelor's Degree
Salary الراتب
Confidential
Skills Required
المهارات المطلوبة
Customer Service/Support
Maintenance
Customer Service
Sales
Customer Support
CRM
MS Office
Empathy
Job Description
الوصف الوظيفي
Receive and respond to customer inquiries (calls, emails, CRM).
Register service requests and complaints accurately.
Coordinate maintenance visits and schedules.
Follow up on open cases until closure.
Provide basic troubleshooting and solutions.
Escalate complex technical issues.
Maintain proper documentation of all interactions.
Job Overview
Category
Installation / Maintenance / Repair
Location
Nasr City, Cairo, Egypt
Experience
1 To 3 Years
Level
Entry Level (Junior Level / Fresh Grad)
Education
Bachelor's Degree
Posted
2 months ago
